There is no pleasant way to explain what comes next, although we have done our best to make everything clear. If there is still any aspect of these conditions that does not fit you, or you feel that after reading several paragraphs your head is starting to hurt, do not hesitate and contact us, we will be happy to chat and clarify any questions you may have about our service. .

TERMS OF USE

OWNERSHIP – LEGAL INFORMATION 

  • This website «www.pummba.com» (the “Web Platform”) is property of NUBBA SPACES, SL known commercially as “PUMMBA” (“Pummba” or “we”), a company legally constituted under Spanish legislation, with domicile company at C/Llauder, 7 1º 3ª (08003 BARCELONA), provided with NIF number B-67834101 and registered in the Mercantile Registry of Tarragona, under Volume 3086, Folio 88, Sheet number T-53119 and Registration 1ª.

  • You can contact us by writing to hola@pummba.com 

OBJECT 

  • The purpose of this Web Platform is the online sale of Pummba products to end consumers and for home use. If you are a professional or company, please write to us at hola@pummba.com 

ACCEPTANCE AND INTEGRITY 

  • Access and use of our Web Platform, as well as its information, services and contents are subject to the applicable regulations and the provisions established in the conditions and policies of the Web Platform.

  • The users of this Web Platform (“User/s”) acknowledge and agree to have read and understood the Conditions of Use and Sale and the Privacy and Cookies Policies. By using our Web Platform, the User expressly acknowledges and agrees to be bound by their compliance to the extent that they are applicable.

  • The illegality, invalidity or ineffectiveness of any of the provisions of the conditions and policies of the Web Platform will not affect the effectiveness of the rest. These provisions must be replaced or integrated with others that, being in accordance with the law, respond to the purpose of the replaced ones. The parties waive any claim for damages that may be requested due to this circumstance.

MODIFICATION

  • Pummba reserves the right to modify the conditions and policies of the Web Platform. Therefore, it is important that the User consults them regularly. In no case will modifications to the Terms and Conditions apply retroactively to transactions already carried out, as they will only apply to future transactions.

  • In the event that the conditions and policies of the Web Platform are modified, Pummba will do everything possible to inform Users, so that they can comply with the new applicable conditions and accept them or refrain from using the Web Platform and cancel their Registered User account. In any case, it is important that Users regularly check the Conditions of Use and Sale and the Privacy and Cookies Policies. Any subsequent access to said modifications to the Web Platform on your part will be considered acceptance thereof.

  • In the event of a conflict between the conditions and policies of the Web Platform and a previous version of these, unless otherwise specified, these policies will prevail.

REGISTRATION AND ACCESS 

Registration will not be necessary to visit the Web Platform. However, the user must register to place an order through it. Only users of legal age who are residents of Spain may register, with the exception of the Canary Islands, Ceuta and Melilla. To complete the registration, the user must provide the information requested, which must be real and accurate, and must maintain the confidentiality of their user account, which will be unique and non-transferable, as well as keep all their data updated.

USE OF THE WEB PLATFORM 

  • The User generally undertakes to comply with these Conditions.

  • Users are fully responsible for access and correct use of the website and its contents, subject to current legislation, as well as the principles of good faith, good customs and public order.

  • Users will refrain from using the contents of the website for illegal purposes or effects that are harmful to the rights or interests of third parties, or in any way may damage, disable, affect or deteriorate the website, its contents and its services. . Pummba reserves the right, without prior notice, to exclude from its records those Users that it considers make inappropriate use of the website or considers that they fail to comply with the conditions of this document.

  • The User must inform Pummba immediately if a third party uses their account without authorization.

EXCLUSIONS OF LIABILITY

  • Pummba reserves the right to temporarily suspend the services of the Web Platform, whether for technical, security or maintenance reasons. Said act will not entail any right of compensation for the User. Pummba reserves the right to make these changes without prior notice and will not be responsible, as a result of these actions, for the elimination or failure to make available the services and functionalities of the Web Platform.

  • In the event that the Web Platform contains links or hyperlinks to other Internet sites, Pummba will not exercise any type of control over said sites and content. Under no circumstances will Pummba assume any responsibility for the contents of any link belonging to a third-party website, nor will it guarantee the technical availability, quality, reliability, accuracy, breadth, veracity, validity and constitutionality of any material or information contained in any of said websites. hyperlinks or other internet sites. Likewise, the inclusion of these external connections will not imply any type of association, merger or participation with the connected entities.

INTELLECTUAL AND INDUSTRIAL PROPERTY

Pummba itself or as an assignee, is the owner of all intellectual and industrial property rights of its website, as well as the elements contained therein (by way of example, images, sound, audio, video, software or texts; trademarks). or logos, color combinations, structure and design...), their reproduction, distribution and public communication being expressly prohibited, including the method of making available all or part of the contents of this website, on any medium and by any technical means, without the authorization of Pummba.

The user agrees to respect the intellectual and industrial property rights owned by Pummba. The user must refrain from deleting, altering, evading or manipulating any protection device or security system that was installed on the Website.

APPLICABLE LAW AND JURISDICTION

The relationship between Pummba and the USER will be governed by current Spanish legislation and any controversy will be submitted to the Courts and Tribunals of the city of Barcelona (Spain).

Likewise, the User can access the online dispute resolution platform established by the European Commission to resolve disputes related to contractual obligations arising from online sales or service contracts between a consumer resident in the Union and a company established in the Union. Union. Users can obtain additional information through the following link: http://ec.europa.eu/consumers/odr/ .

TERMS OF SALE

This Web Platform only allows sales in Spanish territory, with the exception of the territories of the autonomous communities of the Canary Islands and the autonomous cities of Ceuta and Melilla.

If you reside outside of said territory and are interested in any of our products, please contact us (hola@pummba.com ).

On the other hand, you may only purchase products through this Web Platform if you are of legal age and have full legal capacity.

PRODUCTS AND PHOTOGRAPHS

The products may only be intended for domestic use. Pummba is not responsible in any case for possible claims arising from a use other than that for which the Pummba product is intended.

Pummba uses photographs and descriptions to provide an illustrative and approximate image of the products, in order to provide Users with an overview of the product, without implying their accuracy. For example, we do not guarantee that the appearance will be exactly the same as that shown in the photograph.

PURCHASING PROCESS

Once the desired product or products have been selected, the User will access the “Shopping Cart”, a page where they will see all the information related to the purchase: quantity, price, shipping...

Subsequently, to complete the order it will be necessary for the User to register as a registered User of the Web Platform or, where appropriate, access as a registered User with their username and password, or as a guest user.

Finally, the User will be asked to select the payment method. If there is any doubt during the purchase process, the User must contact Pummba through the means enabled during the purchase process.

ORDERS

The confirmation of the order by the User constitutes a contractual offer to purchase the product in question. The offer will be perfected at the time Pummba confirms the order by sending a confirmation email along with the corresponding payment receipt indicating the amount delivered at the time of subscribing the order, breaking down applicable taxes such as VAT and other expenses. (for example, shipping costs if any) and informing about the shipping method.

Pummba reserves the right to reject firm order(s), in this case the User would be informed by email to the address provided by them within a maximum period of 3 business days from the date of the order placed. If the User does not place another order to replace the rejected one, Pummba will return to the User by bank transfer or other payment methods the amount initially paid on account, thus canceling the order placed without the right to any compensation or compensation.

PRODUCT PRICE

The price of the products is that indicated at all times on the Web Platform. The price will always be in Euros. VAT or applicable taxes will be applied to the prices.

Pummba reserves the right to modify a price if it detects that there is a material error in its indication, even once the purchase offer has been received from a User. In this case, it will inform the User so that they can decide if they want to continue with the order or cancel it.

Any expense associated with the purchase of a product, such as, for example, shipping costs or use of a particular payment method, will be indicated during the purchase process and, in any case, the User must confirm their acceptance before finalizing the request.

Please note that the prices of Pummba products, services and transportation are exclusively applicable in the Peninsula and the Balearic Islands. Other destinations (Canary Islands, Melilla, Ceuta or International) according to study and prior budget, acceptance of the same and full payment in advance.

PAYMENTS

Users declare and guarantee to Pummba that they have the necessary authorizations to use the payment method selected at the time of formalizing their order, exempting Pummba from any responsibility for unauthorized or illegitimate use.

Payments denied, totally or partially, by the corresponding entity will automatically result in the cancellation of the order.

Likewise, any incident arising from the payment of the price will be a reason for not proceeding with the delivery, removing the product from the delivery location if it has already been delivered or canceling transportation if the product is in the delivery process.

In these last two cases, the parties must arrange a second delivery which, in any case, will be free and will be assigned based on the logistical availability of the transport network used by Pummba. If a third delivery is needed, Pummba will contact the client to determine the time and possible cost.

By making a purchase on Pummba you are accepting the terms and conditions and privacy policy of our service providers or payment gateways. For more information, you can consult these terms and policies in the following list:

Payment by bank transfer

Pummba will reserve orders placed by bank transfer until confirmation of the order by Pummba. If after this period, Pummba has not received payment of the price, the order will be automatically cancelled.

In any case, the User will be responsible for correctly entering the data to make the transfer, including any reference or concept that Pummba may indicate during the purchase process. In case of error, Pummba will cancel the order due to the impossibility of verifying and validating the payment for the order.

BILL

If the User wants an invoice, they must request it from Customer Service by calling +34 900 670 182 or sending an email to hola@pummba.com

DISCOUNTS AND VOUCHER 

The offers, codes and discount coupons will be valid as long as they are used during the validity period and respecting the conditions for their use (for example, minimum amount, accumulation of discounts, nominal use, etc.).

Under no circumstances may these discounts be reimbursed to the User. Except for express exceptions, no discount will be cumulative with another discount or discounted product. The discounts will not be transferable to other people and their commercialization is prohibited.

Vouchers must be used in a single order. If the order is less than the amount of the voucher, the User will lose the right to use the difference in other purchases. If the order is greater than the amount of the voucher, the User will pay the difference. The vouchers will not be transferable to other people and their commercialization is prohibited.

AVAILABILITY OF THE PRODUCT

The products on the Web Platform are subject to availability. Pummba will do its best to indicate availability on the Web Platform itself. However, the User must take into account that there may be small temporary mismatches between the actual stock availability and what is indicated on the Web Platform. In this case, it will inform the User so that they can decide if they want to continue with the transaction or cancel it.

SHIPPING POLICY

Place and deadlines

Shipments/deliveries are only made to Spain, except the Canary Islands, Ceuta and Melilla.

Unless otherwise indicated, the shipping times indicated on the Web Platform are calculated from Monday to Friday and may be altered by holidays.

Thus, the deadlines vary depending on the product and quantity requested as reported during the purchasing process. Thus, between 1 and 3 business days are expected for all products depending on geographical destination and time of purchase (day and time).

Pummba reserves the right to modify delivery times. No shipments will be made to PO boxes.

During the purchasing process, approximate delivery times are indicated. Pummba will do everything possible to comply with them. However, transportation is subject to factors beyond Pummba's control.

Cancellation due to delay

Where applicable, Users may cancel an order if, after thirty (30) calendar days from the confirmation of the order by Pummba, the User has not received the products for reasons attributable to Pummba.

Absence at home and second delivery and storage costs

The absence at the address indicated by the User will in no case be a valid cause to cancel an order during the aforementioned period. In case of absence, the User must follow the instructions of Pummba or the transport company to proceed with the delivery of the product in a subsequent attempt(s).

Pummba will not be responsible for any damage to the product resulting from a delay in delivery attributable to the User.

In this sense, please note that firm orders that must remain stored in the facilities of Pummba or third parties due to the impossibility of being delivered to the User, either due to not being at home on the day agreed for delivery, an incident in which the payment process, improper return of the order, etc. (explanatory list of assumptions not being limiting thereof), they will remain for a maximum of 3 months. After this period, the firm order will be canceled and the amount delivered on account (partial or full) will be retained as damages.

In the event that the User requests firm delivery of the order again or picks it up personally, Pummba may apply to the User a surcharge for each day of storage of the order as damages; in addition to the corresponding costs for second deliveries if applicable.

Delivery limitations

Users must report any architectural or structural barriers that, taking into account the measurements of the products purchased, may prevent or hinder delivery to the User's home.

RETURN POLICY (Withdrawal) 

Deadlines

As long as it applies in accordance with consumer and user regulations, the consumer User who has purchased a product on the Web Platform may, within a period of fourteen (14) calendar days from receiving the product, cancel the contract without it being necessary. specify the reason and without any cost being derived from it.

The covers can only be returned within the described period of 14 calendar days as long as they have not been used and the original box is preserved. If the original box is not kept, the customer must correctly package the product for collection.

Satisfaction Guarantee

Notwithstanding the previous period of fourteen (14) calendar days, for the sofa, Pummba voluntarily grants a period of one hundred (100) calendar days so that Users can exercise their right of withdrawal, with day 1 being the day the customer receives the couch.

The User may request the activation of the aforementioned satisfaction guarantee as long as the sofa to be removed does not present any apparent defect.

This verification will be carried out by the logistics services in their warehouses. However, logistics services could carry out the check at the same address if damage is detected that prevents the sofa from being changed.

Returns are not accepted on orders where the 100-day trial period has already been used on a previous purchase by the same customer.

This 100-day trial period does not apply to covers.

In the event of a product change, the 100-day trial period will continue from the day of receipt of the first product, that is, it will not be renewed upon receipt of the second product.

Shape

To exercise their right of withdrawal, the consumer User must contact Pummba Customer Service and inform them of the cancellation of the contract before the right of withdrawal expires. The User must provide the documentation required, such as, for example, a photograph of the product, the product model, payment method, copy of the invoice or purchase receipt or, failing that, the electronic confirmation of the initial order. Without the requested documentation or photographs, no refund will be made.

Likewise, the User can use, if they wish, the following right of withdrawal template offered by the OCU, which must be sent to us within the period and according to the means indicated above: link to the template .

Pickup and drop off

The transport company will contact the User to inform them of the day and time of collection of the item. After seven (7) business days from receipt of the returned item in our warehouses, the amount will be paid by bank transfer to the account previously indicated by the User and after verifying that the items are in good condition.

Please note that possible additional costs for transportation and/or special delivery in the delivery of the initial order are not refunded.

Products purchased with financing

All consequences arising from the acquisition of the order through a financing contract entered into between the User and a financial entity are the sole and exclusive responsibility of the User.

Pummba will not be responsible for the financing operations of the products purchased. Any financing operation for the acquisition of Pummba products will be carried out independently of this company, being a private agreement between the User and the financial institution of their choice. Under no circumstances will Pummba act as a lender or credit intermediary.

PRODUCT WARRANTY 

Legal guarantee

Pummba offers consumer Users the legal guarantees for each type of products offered on the Web Platform as indicated in their respective descriptive sheets.

The legal warranty period from April 1, 2022 is five (5) years.

Defective product

In the case of a defective product, Users must inform Pummba through the same procedure enabled for withdrawal so that we can replace the product.

The warranty only covers manufacturing defects, expressly excluding defects resulting from inappropriate use or poor maintenance. In this sense, without limitation, Pummba will not be liable for defects that are a consequence of:

  • improper, incorrect or inappropriate use or treatment;

  • application of inappropriate cleaning products;

  • in case of use that has not been strictly domestic;

  • when the product has been preserved in inadequate conditions to maintain its qualities;

  • damage caused by water, humidity, fire, improper transportation, lack of maintenance; either

  • when the sofa is stained for reasons attributable to the User.

Any claim for lack of conformity must be accompanied by the purchase invoice or similar (for example, payment receipt or order confirmation email) and, at least, two (2) illustrative photographs. The warranty covers manufacturing defects and the materials that make up the sofas. This warranty does not cover cuts or scratches, normal wear and tear, or damage caused by bumps or accidents.

In any case, we will understand that a product is compliant and that therefore the guarantee does not apply if a) it conforms to the description made by Pummba and has the qualities of the product that Pummba has presented on the Web Platform; b) is suitable for the uses to which products of the same type are ordinarily intended; and c) it is suitable for any special use required by the consumer User when it has been made known to Pummba at the time of conclusion of the contract, provided that the latter has admitted that the product is suitable for said use.

FORCE MAJEURE

Any possible delay or failure to comply with these Conditions of Sale by Pummba will not be considered a breach of these Conditions and will be excused to the extent that this has occurred as a consequence of any cause beyond the reasonable control on the part of Pummba. Pummba, including acts of God, power outages, natural disasters, restrictions by public authorities, inclement weather, strikes, public disturbances, pandemics, resurgences of previous pandemics or threats of such events occurring.

If after thirty (30) days from the beginning of the force majeure event it persists in a way that prevents compliance with these Conditions of Sale, either party may terminate the transaction in question.

CONTACT

For any general query related to our Web Platform, Users can contact us directly through:

  • Email:hello@pummba.com

  • Telephone: +34 900670182

  • Postal mail: C/Llauder, 7 1º 3ª (08003 BARCELONA)

  • Contact form enabled on the Web Platform